Say hello to our team
Nicole Burns, MBA-HM, M. Ed, CPOA
Nicole entered the Orthotics & Prosthetics field working with her grandfather at a young age and has over 20 years of experience in O&P billing and administration. Over the years she has worked in both the private and public sectors as an Administrator, Office Manager & Biller in multiple large-volume O&P offices and has been consistently recognized for superior billing, collections and team-building achievements. For the past 11 years she has worked independently as a consultant providing O&P billing and training services. She supports all of the operational activities of the business specializing in complex appeals. Our clients appreciate having her expertise at hand when a difficult case presents.
Nicole holds an Associates in Business Administration, a Bachelor's in General Studies, an MBA in Healthcare Management, and a dual Master's in Mild/Intense Special Education. Additionally she has her Certification as an Orthotic and Prosthetic Assistant. She prides herself on staying up-to-date with the ever-changing billing and compliance standards through continuous involvement in educational opportunities and constant review of insurance regulation changes.
At home, Nicole is a wife to a supportive husband and a mother/step-mother to three wonderful teenagers. Her family includes a cat named Tiger Lilly and a two dogs Penny & Sheldon. They reside in the small town of Bluffton, Indiana and when her family is not working, attending school or involved in school related activities or sports, they enjoy traveling to warm places and spending a great amount of time outdoors together!
Logan Burns, BS
Logan Burns is responsible for managing the daily business activities for Prudential Billing & Consulting. He reviews employee time sheets, submits payroll, helps in the hiring process, manages accounts payable/receivable, does banking for the business, and sends out client invoices. Our staff appreciate that he makes sure they get paid accurately and timely each week!
As his family continues to grow at home, he realizes his wife, the kids, and the family dog's needs must come first. Occasionally Logan's needs of golfing, attending a concert, or catching a football game are met from time to time. Logan is also the brother-in-law of the owner Nicole and he just welcomed a brand new, beautiful baby girl.
Shannon Winchester, CPB, AA
Certified Professional Biller
Shannon leads our billing services team both actively as the biller on selected accounts and supervising other billing staff. She comes to Prudential with more than 20 years experience in medical billing specifically in the Orthotics and Prosthetics sector. She worked previously with multi-million dollar, multi-location practices where she managed the administrative and billing responsibilities. Shannon strives for excellence in client satisfaction through her hard work and dedication.
Shannon is a proud mom of two and wife of a US Navy Submariner.
Allona McCook, BA
Allona obtained her Bachelor’s in Psychology and a minor degree in Criminal Profiling but started working in the medical field after graduating high school and never left. She has worked in the medical field for the past 20 years. She has experience in the medical sectors of Primary Care, Orthopedics and Physical Therapy, Cardiology, and Prosthetics and Orthotics, with ½ of that time spent working in Orthotics and Prosthetics. She managed her own office for 6 years and turned it around from an office that was about to close its doors to making over a million dollars annually with just herself and one clinician. Over the years she has worked all positions of the various billing and administrative roles including patient relations, benefits, authorizations, and billing and coding.
Her & her husband of 20 years are the parents to 5 fur babies who always keep them entertained and on their toes. When she’s not working she enjoys hanging out with her husband and puppies around the house and visiting family out of state.
Lacey Pastore
Holly Rathel
Holly is a caring and compassionate person who loves to help others, learn new things and be a team player. Holly works as a benefits specialist as part of our Benefits Team where she is responsible for performing insurance verifications and authorizations. She also has completed a medical billing program which provides her with a global perspective of the revenue cycle process and allows her to support the clients that she works with in a more foundational manner.
Holly is married with two awesome boys. She grew up in a military family and is proud to be married to Veteran. She was born in North Carolina, growing up in Virginia and Maryland and now resides in Georgia with her family. When she is not working she loves spending time with active an family and exploring her Photography hobby.
Gina Harrison
Her primary responsibilities include overseeing the operations of our verification and authorization services and staff. She also actively services some of our clients directly helping with their verification and authorization needs. Gina consistently demonstrates a willingness to please and provide excellent service and communication to the clients and staff that she supports. Our clients always appreciate the interactions they have with her and the support that she provides their office. She often says that she has the "best" clients.
She and her husband have three daughters and one son between them (side note-she is the step mom to Nicole, owner). They also have 5 amazing grandchildren and two dogs named Betty and Gracie. They live in the small town of Bainbridge, GA and in their spare time they enjoying spending time with their children, grandkids and pets, as well as, traveling. They especially love cruising.
Jenny Elliott
Jenny started with the company working as a Claims Representative investigating difficult claim matters and learning the billing happenings of the industry. She now works as a Benefits Specialist where she performs insurance verifications and obtains authorizations for our clients. Prior to working in the Orthotics & Prosthetics field, her prior career was more than 30 years as a Cosmetologist where she owned and operated Creative Edge Salon. Our clients appreciate her drive to provide good service and her positive attitude that she brings to every interaction.
She and her "amazing husband of 35 years" (her quote) have 3 beautiful adult girls, 4 grandchildren and one incredibly smart and lovable 2-year-old Miniature Schnauzer named Max. They recently sold their family home of 22 years and purchased their dream home on beautiful Lake Wawasee in Northern Indiana. Jenny and her husband spend most of their free time on the lake in the summer, with their family and friends. They love to travel to the Caribbean and Mexico during the winter months. Some of Jenny's hobbies include working out and tending to her flowers and plants at her home. She loves spending time attending and cheering on her grandchildren in all their activities.
Jessica Sliger, RN
Jessica is a nurse reviewer, and her primary responsibilities involve collecting and reviewing clinical documentation for medical necessity and policy standards and communicating clinical needs with referral sources.
She began her career working in a local retirement home as a CNA while she worked on obtaining her RN license. Following receipt of her RN she worked in a long-term care facility for 12 years, while some of those years she also worked at a local hospital where she has now worked for 7 years. She currently still works PRN at the hospital alongside of her job with Prudential Billing & Consulting. She loves her nursing degree as it has opened up so many opportunities for her to learn new skills and grow in her career. She loves to care for others and to show her love and compassion for others. Our clients and their referral sources also appreciate Jessica's compassionate and sweet demeanor and her delicate manner in which she communicates with their staff and referrals about the clinical needs. Although they cannot see it over the phone, her beautiful smile and laugh come through very clearly with all people she encounters.
Jessica is married to her high school sweetheart, and they have two beautiful girls. The girls are very involved with 4-H where they show pigs. They travel all over the United States attending pig shows all year around. She shares how much fun this is for their family as they have met so many people and made many friends all over the States. When not traveling to a pig show, they love to take family trips to their favorite places, one of which is Ft. Myers, FL. They are also very involved in our church and community.
Michele Howard, CPB
Certified Professional Biller
Michele has worked in the medical field for the past 30 years. She has experience in medical sectors of Primary Care, Dermatology and Prosthetics and Orthotics. Over the years she has worked in all aspects of the billing and administrative responsibilities including roles in patient relations, benefits, coding and billing.
She and her husband are the parents of 7 children combined along with 5 beautiful granddaughters. They enjoy outdoor activities that include riding 4 wheelers, watching the grandchildren ride dirt bikes and hanging out with family and friends. Their family is completed by their two pups, Remi and Gunner, who make life interesting and fun.
Olimpia Gerber
Olimpia has 10 years of experience working in accounts receivables and customer service. She has an infectious personality and loves the opportunity to provide excellent service to our clients. She enjoys working as part of a team that works so well together. She is excited to learn and grow professionally with the company where her responsibilities include customer service and supporting our clinical support team.
When she is not working, she enjoys spending time with her husband, two sons and their Boston Terrier. One of their favorite pastimes is watching Philadelphia Eagles football as a family.
Mary Beth Hill, BS
She enjoys the flexibility and friendly environment working at Prudential while knowing that her work helps people.
Lorrie Manera
Lorri works with the company as a Claims Representative providing support to our Billing Specialists with claim resolution matters. She completed her medical coding and billing program and has worked for the past 15 years in the medical field doing billing and coding, authorizations and benefit verifications until her retirement in 2017. Following her retirement she re-entered the workforce part-time as a substitute teacher until she had an opportunity to join our team. She feels that this is the perfect job for her as she can enjoy her part-time retirement while having the flexibility to work remotely from home.
She lives in Auburn, Indiana with her significant other of 15 years John. Her and her husband belong to the Shifters Car Club where they volunteer their time to the club to raise money for different charitable organizations including programs like Shop With a Cop at Christmas. She is the proud mother of 4, grandmother of 10 and great-grandmother of 12 children. In their spare time they enjoy visiting car shows, spending time with family often watching sports activities of their granchildren and Lorri enjoys reading books.
Angela Sheets, M.Ed
Cindy Rountree, A.S.
Cindy works as a Claims Representative where she assists our Billing Specialists with claims resolution. Her primary role is investigating claim status and assisting with claim resolution calls as directed by the Billing Associates and Specialists. Cindy has an Associates Degree’s in Behavioral Science and Business Administration and has experience working as a Financial Aid Clerk, Property Manager, and successful Small Business Owner.
She and her husband Don have four grown children, three grandchildren and one lap Pitbull named Zoey. She is proudly an active member at Harvest Church and enjoys gardening, sunshine, lazy days at the pool and spending time with her kids and grandkids.
Chelsea Elliott, CNA
Chelsea worked in special education for 7 years in the public schools. In that role she was consistently recognized for many achievements and her contributions towards to the development of the students that she worked with. She is currently attending college at Western Governor's University where she is seeking her Bachelor's in Special Education and Early Elementary Education. It is her goal to one day teach in her own special education classroom. Additionally Chelsea comes to Prudential with 11+ years of work as CNA where she worked in long term care facilities and providing home based care. She joins the Prudential team bringing her clinical knowledge and supports our clinical review team by requesting clinical documentation from referral sources and communicating follow up needs.
Chelsea grew up in Bluffton, IN and has lived there her entire childhood and adult life and now she has made a big move to Columbia City, IN to be closer to family. She has a 9 year old son who is in the 3rd grade and during her spare time she enjoys any time that she can spend with him. She enjoys watching him play the sports he is active in and attending his sporting events. They both also enjoy spending time on the lake at her parent's house during the warm summers. She appreciates that her job with Prudential allows her the flexibility and remote work so that she can be an involved parent while still pursuing her academic endeavors. She hopes to continue to grow with the company and help people where there is a need.
Libby Dilley, AS
Libby came to Prudential Billing & Consulting with eight years of experience working in the billing department of an OBGYN office. She is thrilled to be part of this amazing team. Her enthusiasm to learn is contagious and she looks forward to providing our clients with excellent customer service. The details of her work responsibilities include billing clean claims to the insurance company, following up on the payment process, and posting the payments once received.
Libby and her husband are the proud parents of a rambunctious 3 year old son and a crazy but lovable Boston Terrier.
Jenny Leas, LPN
Jenny serves as Clinical Manager where her responsibilities include requesting clinical documentation, clinical review, communications with clients and referral sources, and overseeing and directing our clinical team. She has worked in the medical field as a nurse for the past 24 years where she has experience in Geriatric Care, Primary Care, In Home Health Care and as a Liaison for a prominent hospital.
She loves spending time with her husband Brandon, her daughter Emily who is a college student in nursing school, son Drew who loves playing baseball and her stepdaughter Hannah who will be entering college this fall. Her family loves to travel, root on IU college basketball, spend time on their boat on the lake and spend time with friends and family. They also have 2 beloved fur babies, Gizzy a Jack Russell Terrier and Oakley a Mini-Goldendoodle.
Bev Balash, RN, M.Ed
Bev is a retired science teacher who is now returning to college to complete her RN nursing program that she began prior to her teaching career. As a past science teacher with a nursing background she has developed a strong clinical knowledge. Her clinical knowledge coupled with a strong policy understanding makes her a skilled part of our clinical review team. She uses her knowledge base and skills to provide valued clinical reviews and guidance to our clients. She also supports our appeal team with clinically based/medical necessity related appeals.
When not working or attending school she most enjoys spending her time visiting and traveling with her son, daughter and grandson, as well as, loving on Sandy, her beautiful golden retriever. She also enjoys baking tasty treats.
Brittany Burns
Brittany serves as Executive Assistant . She has a background of 15+ years in accounts receivable and is pursuing her Bachelor's degree in accounting. Brittany prides herself in thorough and accurate work. Brittany is married with 3 beautiful kids, loves her 2 dogs (Rudy & Bennie), and enjoys cooking.
Lauren Dye
Lauren is a billing professional with 8 years of billing experience. She is married with 2 children who keep her very busy. Lauren and her husband are heavily involved in youth sports and educational activities. Lauren and her family love being outdoors, traveling, and playing at the beach. Lauren also has a crafty side and enjoys making shirts and cups in her free time.
Kristine Baatz
Kristine has over 30 years of experience in medical records and applications. She is married with 4 children and a Miniature Daschund. She enjoys arts and crafts, listening to music, trying restaurants, traveling and spending time with family.
Mary Jane Campbell
Mary Jane works as a Claims Representative where she assists our Billing Specialists with claims resolution. Her primary role is investigating claim status and assisting with claim resolution calls as directed by the Billing Associates and Specialists. Mary Jane has an Associates Degree’s in Business Management and Marketing. She has over 25 years of customer service experience and loves making a difference for other people. Mary Jane and her husband Cory have three children. She loves to go camping, take trips to the beach and spend time with her family and friends.
Kari Iden, RN
Kari has been a nurse for 25 years. She worked adult critical care for 7 years and NICU nurse for 18 years. She has been married to Nate for almost 25 years. He is a career firefighter and Marine Corps Veteran. She has two adult sons, Colyn who is also a career firefighter, and Landyn who is a welder. She loves camping/traveling and visiting national parks.
Heather Glover
Certified Professional Coder