Hear what some of our clients have said about Prudential.
Prudential is very knowledgeable with Medicare requirements. Their efforts in responding to Reconsiderations and Redeterminations have resulted in increased collections for our Company. In addition Prudential was able to assist during the COVID Pandemic when we were faced with staff shortages.
Our company has been with Prudential Billing and Consulting since 2018. Since the 1st day we reached out to Nicole and her team, we have been impressed with their quick and thorough responses, as well as their unbelievable customer service skills. Not only has our revenue increased, but so has the speed at which we are paid by insurance companies. The knowledge Nicole and her team bring to the table gave us security, especially with prosthetics, that we did not have before. We have recommended Prudential to many others and will continue to do so.
We are so fortunate to have been referred to Prudential Billing and Consulting. As someone, who does not come from the billing side of the business, Nicole and her staff have been fantastic in taking the time to educate me on the whole process and various requirements of insurance billing in the O & P world. Michele has been wonderful as our dedicated contact. Our bills are handled promptly, and timeliness is no longer an issue in response to appeals and denials. Start to finish this company is the best
OCS was looking to outsource portions of the healthcare revenue cycle with a reliable and trustworthy company, and we found that with Prudential. Since 2019, Nicole and her team have exceeded expectations with their wealth of knowledge. They customized their approach to fit our needs and have educated us along the way.
We have worked with Prudential for over a year now and they have been fantastic to work with. They are very knowledgeable and competent in collecting and reviewing Medicare required documentation. Their auditors are top notch and very helpful for assuring compliance. Prudential has been key to our collections and billing success and are great when needing help with Medicare and other insurance audits. Nicole and her team have been really great!
Nicole and her team have been nothing but amazing. This is not our first billing company and we are so happy we found Prudential, it truly saved our business. Our authorizations come through faster than ever, our claims are clean and paid out on time. We always appreciate the communication and availability to answer any questions we might have. We found a perfect partner for our business and would highly recommend them to anyone.
When our office manager informed us she was quitting to start her own business last year, my first concern was how we were going to continue paying the bills. Although the office manager only gave us two weeks notice, she did help us find Prudential Billing and Consulting. Nicole Burns and her team immediately became an invaluable resource. They are not just familiar with the prosthetic and orthotic industry, they were easily able to help us merge our OPIE software with their billing services. This makes it feel like Nicole and Abby are in our office all of the time. They are extremely quick to respond to questions and they are tenacious about getting paid on every claim. I am so grateful for their help and I cannot recommend Prudential Billing and Consulting enough.
As a clinician and small clinic owner, O&P billing is a foreign language that I have no time or desire to learn. Handing off the revenue cycle management aspect of our practice to Prudential allows our staff to focus on what we're good at and passionate about. Billing magic aside, having a smaller staff lowers our overhead, requires less square footage, and is simpler to manage. Our clinic is efficient and nimble and that would not be possible without our reliance on Nicole and her team at Prudential.
After our billing specialist left us unexpectedly last year, we reached out to Nicole and found a reassuring voice! We had always handled billing and AR IN-house, so it was a change, but we are finding that working with Prudential is both freeing and profitable. Our rep, Michele works hard to get our claims paid quickly, and fights for payment on every code. She knows the insurance companies and their requirements, and lets us know when she needs documentation for appeals or audits. If there is an unusual situation that she is unsure of, she involves Nicole, who will quickly respond or research to find the answer. They are always hard working and professional, and we are very happy to have Prudential on our team!